CANCELLATION OF ORDER
Cancellation of the order can be done within 6 hours of booking an order. 4% Bank Charges will be deducted from the order value while refunding the order value.
After placing an order, the customer can only cancel the order if the order state is showing as "pending" under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, you will have to get in touch with our Customer Support Team by sending an email at www.cocobee.in giving your order number.
- General Scenario
In case we receive a cancellation e-mail and till that time the order has already been "processed" by us, the order cannot be cancelled www.cocobee.in has the complete rights to decide whether an order should be canceled or not. Also, the customer agrees not to dispute the decision made by www.cocobee.in and accept the decision regarding the cancellation.
- Gift Certificate
Gift Certificate will not be canceled, user can demand for extension of expiry date within 3 days of purchase. Cancellation of order by www.cocobee.in or Swastik exports .www.cocobee.in or Swastik Exports reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment been received. In such case 100% payment shall be refunded and the User shall be informed of the same.
If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by www.cocobee.in or Swastik Exports for re-delivery shall be claimed from the User.